Animal Agency - Giving Animals a Voice in their Training
About the A.B.C
Dog & Cat Behaviour and Training Support
Helping with anxiety, aggression, separation problems, toileting issues, fear and difficult vet visits — through ethical, evidence-based behaviour consultations and training for dogs and cats across the UK.
Whether you are seeking support with behaviour challenges or would like to teach your dog or cat new skills, we follow a clear, structured approach designed to support both animal welfare and long-term success.
If you’ve recently welcomed a rescue dog or cat, brought home a new puppy or kitten, or are navigating changes with your companion, the A.B.C. offers personalised training and behaviour programmes tailored to each animal’s individual needs, history, and environment.
Our Approach
At the A.B.C., we view training as a way to empower animals. By offering choice, predictability, and control, training supports animal welfare while respecting animals’ autonomy, emotional wellbeing, and intelligence.
Our methods focus on building trust, clear communication, and positive learning experiences for both animals and their caregivers.
Online Behaviour Consultations (Nation-wide)
Canine and feline behaviour consultations are offered via veterinary referral, delivered primarily online to clients across the UK and internationally, with in-person consultations available in Bath, Bristol and South Gloucestershire.
Our consultations provide personalised, evidence-based guidance tailored to your animal’s needs and history. We work only within areas of proven expertise and collaborate with a double board-certified Veterinary Behaviourist on more complex cases.
For therapeutic nutrition plans, a full veterinary history is required to ensure recommendations are safe and appropriate. Nutrition reports are sent directly to your veterinarian for review, with clients included in correspondence where appropriate.
Welcome to Our Services
We specialise in four main areas:
Online Behaviour Consultations for Cats & Dogs UK
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Veterinary referral required
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Downloadable referral form available for your vet
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In-person consultations depending on location
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Suitable for insurance-supported behaviour cases
*subject to insurance Ts & Cs
Training & Behaviour Support
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Loose-lead walking
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Polite play and calm behaviour
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Park and public-space etiquette
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Socialisation
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Cooperative Care Training Packages
Vet Ready™ – Veterinary Life Skills Programme
Vet Ready™ is a FREE animal training programme designed to help dogs and cats develop practical life skills that can make veterinary visits less stressful and more manageable.
Delivered through participating veterinary practices
Therapeutic Nutrition & Diet Support
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Tailored diet plans for cats and dogs
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Nutrition and dietary reports prepared for veterinary review
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All recommendations made in collaboration with your veterinarian
About the Founder
Alongside her work as a companion animal behaviourist, Zoe is Co-Founder, Trustee and Operational Lead of the Psychiatric Assistance Dogs Foundation, a national registered charity supporting clinically referred individuals with mental health conditions to train their own assistance dogs through an ethical, welfare-led online platform with in person trainer support. This work sits at the intersection of animal behaviour, welfare, and human health — and underpins Zoe's trauma-aware, welfare-centred approach to everything she does.
Zoe brings a uniquely global perspective to animal behaviour and care. After completing her degree, her overseas work began as a Reef Researcher and Dive Master in Central America, before transitioning to professional animal training as a Marine Mammal Specialist in Dubai. During this time, she progressed into an Assistant Manager role, working within a professional marine mammal training team alongside senior industry professionals, including Al Kordowski, then Vice President of Operations and earned Professional Membership with the International Marine Animal Trainers’ Association (IMATA).
Over the years, Zoe has worked with a wide range of exotic and domestic species, including dolphins, dugongs, sea lions, and sharks, as well as companion animals in private homes. She later served as Animal Care Manager at a seal rescue charity in Ireland, supporting the rehabilitation and release of native wildlife.
Today, Zoe combines her scientific background, hands-on experience, and deep commitment to animal welfare to provide evidence-based behaviour consultations and training for cats and dogs. Her approach is compassionate, collaborative, and grounded in years of real-world experience.
Clinical Animal Husbandry & Cooperative Care
Zoe has specialised expertise in clinical animal husbandry and cooperative care training, having trained animals to participate willingly in procedures such as:
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Blood, gastric, fecal, and blowhole sampling
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Oral hydration and papilloma treatment
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Eye drop administration and dental care
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Sonograms and other routine veterinary procedures
This specialised skillset informs her current work, helping companion animals build confidence and participate voluntarily in their own care.
Leadership & Qualifications
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Co-Founder, Trustee & Operational Lead (PADs Foundation)
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Companion Animal Behaviour & Therapeutics (DipCABT C.C.A.B) Applied Clinical Pharmacology, Neurophysiology and Therapeutics in Companion Animal Behaviour and Training.
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Level 6 - COAPE Certified Animal Behaviourist
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MHERA Licensed Practitioner
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Pet Therapeutic Nutrition Coach (NAVC VetFolio)
Qualifications & Certificates in progress
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PCertSACN Small Animal Clinical Nutrition (Provet)
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Clinical Certificate in Psychopharmacology (BAP)
Professional Development & Collaboration
Professional reflection and collaboration are an important part of responsible behaviour practice. Zoe is a member of the Behaviour Case Collective with Dr Katrin Jahn, a double board-certified veterinary behaviourist, providing opportunities to discuss and reflect on behaviour cases with other professionals to continue developing clinical practice.
Professional Memberships & Community Involvement
Zoe is a member of professional organisations including IAABC, CABTI, ICAN, IMDT, IMATA and is a signatory to the Dog Behaviour and Training Charter, advocating for ethical, evidence-based, welfare-centred practice.
Beyond her professional roles, Zoe volunteers as a behaviourist for the Feline Fine Foundation and supports local cat rescue initiatives, including trapping and scanning programmes. Her ongoing dedication to rescue work reflects a lifelong commitment to improving the lives of both animals and their guardians.
As seen in:
Animal Training and Rehabilitation Around the World
